REFUND POLICY

General Policy

At Raxer Sportswear, we stand behind the quality of every custom order. Because all products are made to your specific team colors, logos, names, and numbers, we follow a custom-order refund policy outlined below.

Eligibility for Refunds

• Refunds are accepted for items with manufacturing defects or errors caused by Raxer Sportswear.
• Refund requests must be submitted within 7 days of delivery with photo evidence of the issue.
• Items must be unused and in their original condition.

Non-Returnable Items

The following items cannot be returned:

• Custom sportswear printed with team logos, names, or numbers (unless defective)
• Clearance or final sale items
• Gift cards

Refund Process

1. Email sales@raxersportswears.com with your order number and clear photos of the issue.
2. Our team will review your request and respond within 2 business days.
3. If approved, refunds are processed to your original payment method within 7 business days of receiving and inspecting the returned item.

Exchanges

Size exchanges are handled case-by-case. Contact us within 7 days of delivery. Exchanges are subject to availability and may require a new production run.

Return Shipping

Return shipping costs are the customer's responsibility unless the return is due to a manufacturing error on our part.

Contact

📧 sales@raxersportswears.com
📍 216 Oak Street, Sterling, Colorado 80751, USA